Questions we expect
Is this legal advice? Will it tell us which documents are exempt?
No. We are not lawyers and this is not legal advice. The report flags documents that may fall under the rule's exceptions, for example older documents that don't appear to be used to apply for or access a service. Your city attorney or counsel decides. We give them a sorted list instead of a pile.
Does a clean report mean our PDFs meet WCAG 2.1 AA?
No. Automated checks can tell you a file is untagged, scanned, or missing a title or language. They cannot confirm that reading order, alt text, tables or color contrast are right. A file in "Passes Automated Checks" still needs a human review. We say so in every report.
We already have a website vendor (or CivicPlus, Granicus, etc.). Why would we need this?
We're vendor-neutral and we don't sell remediation, so we have nothing to upsell. The report works with whoever you use: hand the Fix First list to your vendor and ask them to quote that, not everything. We don't touch your website or CMS.
The deadline might change again. Why spend money now?
It might. The April 26, 2027 date is the current rule. Either way, an inventory is the first step every guide recommends, and knowing your fix-first page count is useful for budgeting whatever the date ends up being. It costs less than fixing about 100 pages.
Can we buy this without an RFP?
Our prices are set to fit under the small-purchase and P-card limits many local governments use, but your purchasing policy decides. We can provide a written quote, a W-9 and an invoice, and we accept POs.
Will your crawler slow down or break our website?
No. It requests at most 2 pages or files per second, obeys your robots.txt, identifies itself as PDFCensusBot, and only reads public pages. It doesn't fill in forms or log in. Read how our crawler works.
Who sees our report? Will you publish it?
Only you. We never publish a customer's report or name. Our public sample is anonymized. We keep your scan data only as long as needed to deliver your report and any re-scans you order (see our privacy policy).
What if the report is wrong or you can't scan our site?
If we can't scan your site (for example, it blocks crawlers or the PDFs are behind a login), we tell you before delivery and refund you in full. If you think something in the report is wrong, tell us within 30 days and we'll re-check it at no charge. See our refund policy.
What if the report doesn't save us anything?
The report pays for itself, or it's free. If your Triage Report doesn't show at least $490 of remediation you could avoid by fixing your Fix First list instead of everything (using the report's own low estimates), tell us within 30 days and we refund you in full. We'd rather refund you than sell you a report that didn't help.
Automated checks cannot confirm WCAG conformance. Exception flags are for your counsel to decide; this is not legal advice.